Accessibility
A dental website is no use to somebody who cannot read it, tap it or hear it. This page says what standard we build to, what we have actually done, and where we know we fall short.
The standard we build to
This website, the patient portal and the clinic desk are built to meet the Web Content Accessibility Guidelines version 2.2 at level AA. That is the standard we hold ourselves to across all three, not only on the pages a search engine sees.
Ontario law sets a floor for accessible websites. We treat that as the minimum rather than the target, for a simple reason: a large share of the people this practice looks after are seniors, and a page that is awkward for someone with tired eyes and a shaky hand is a page that has failed.
What we have done
- Structure that means something. Real headings in order, real landmarks, real lists, so a screen reader can move around the page instead of reading it end to end.
- Everything works from a keyboard. Every link, button, menu and form field can be reached and used with the keyboard alone. Where focus goes, an outline follows it, and it is thick enough to see.
- Contrast. Text is tested against its background and clears the AA threshold, and comfortably clears it for body copy where doing so costs nothing.
- Bigger targets. Anything you tap is at least forty four pixels on its shorter side, with space around it, so a near miss does not become a phone call to the wrong number.
- Bigger text to start with. The base body size is set larger than the usual web default, and the whole layout is built in relative units, so browser zoom and a larger system font size both work properly.
- Motion is optional. Nothing moves that needs to. Where something fades in, it is switched off entirely when your device asks for reduced motion, and the page is complete and readable before any script runs.
- Forms that explain themselves. Every field has a label a screen reader can read, and when something is wrong the error is attached to the field it belongs to rather than floating above the whole form.
- Images carry descriptions where they mean something, and are hidden from screen readers where they are decoration.
- The page scrolls normally. No hijacked scrolling, no traps, nothing that fights your browser or your assistive technology.
Where we know we fall short
Every accessibility statement that claims to be perfect is either lying or has not been tested. Here is what we know about.
- The map on the contact page. It comes from a third party and we do not control what it does inside its own frame. That is one of the reasons it does not load until you ask it to. The address, the directions and the phone number are all written out in text next to it, so nothing on that page depends on the map working for you.
- Documents the clinic gives you. Forms and treatment plans that come to you as a PDF are produced by the clinic and by its clinical system, and we cannot promise that every one of them is tagged and readable by a screen reader. If you get a document you cannot read, phone us and we will read it to you or send it another way.
- Language. Every page on this site is in English at the moment. Additional languages are planned, not shipped, and we are not going to pretend otherwise.
Getting into the building
We have not published a description of the entrance, the parking or the washrooms yet, and that is deliberate. The practice is confirming those details so that what appears here is measured rather than assumed. Nobody should turn up on the strength of a website sentence and find a step they were not expecting.
Until it is written down here, phone the front desk on (416) 744-6323 before your visit. They will talk you through the way in to Unit C, and where to park.
Tell us when you book if you use a wheelchair, a walker or another mobility aid, and we will set the appointment up around it.
Seniors are a primary audience for this practice. Appointments can be booked longer and slower on request.
Telling us about a barrier
If something on this site stopped you doing what you came to do, we want to hear about it, including the small things. Tell us what page you were on, what you were trying to do, and what happened instead. If you use a screen reader, a magnifier or voice control, telling us which one helps a great deal.
- Phone (416) 744-6323 and ask for the front desk.
- Email info@gracedental.ca with accessibility in the subject line.
- Write to us at Unit C, 3005 Islington Avenue, North York, Ontario M9L 2K9.
What happens next. We acknowledge every report within five working days. If it is something we can fix quickly, we fix it and tell you. If it is not, we tell you what we are going to do about it and roughly when, and we offer you another way to get the same thing done in the meantime. A barrier that stops somebody booking or reaching us in an emergency goes to the front of the queue.
How this page is kept honest
Accessibility is checked as part of the release process rather than once at the end. Pages are tested with a keyboard alone, with a screen reader, at two hundred percent zoom, and on a small phone screen as well as a desktop. When something fails, it either gets fixed before release or it appears in the list above.
If you find something on this site that this page does not mention, that is a gap in the page as much as it is a gap in the site, and both get corrected.
Version 1.0.0. Dated 10 September 2026.
Tell us before you arrive
When you book, say what you need. A longer appointment, a slower one, help getting into the chair, or somebody with you. It is easier for everybody when we know beforehand.